Effective Date: 01/01/2025

1. Introduction

At BajaStore.co.uk, we are committed to ensuring our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines your rights under UK consumer law and our processes for returns, refunds, and exchanges. By purchasing from our website, you agree to this policy.

2. Your Rights Under UK Law

As a consumer, you are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws ensure your right to fair treatment and provide remedies for faulty or misrepresented goods.

3. Returns Eligibility

You may return items purchased from BajaStore.co.uk under the following conditions:

  • Change of Mind: You have 14 days from the date of receipt to notify us of your intent to return an item. Items must be unused, in their original packaging, and in a resalable condition.
  • Faulty or Damaged Items: If an item is faulty, damaged, or not as described, you have the right to a refund or replacement. Notify us within 30 days of receipt.
  • Custom-Made Products: Unfortunately, items that are custom-made or personalised are not eligible for return unless they are faulty or not as described.

4. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at 07857 697453 or via our website’s contact form with your order details and reason for the return.
  2. We will provide you with a Returns Authorisation Number (RAN) and instructions on where to send your item.
  3. Package the item securely and include your proof of purchase and RAN.
  4. Send the item to the address provided using a tracked delivery method.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the outcome. If eligible, your refund will be processed as follows:

  • Refunds will be issued to the original payment method within 14 days of receipt and approval.
  • For faulty or damaged items, we will also refund reasonable return postage costs. Proof of postage costs will be required.

6. Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to stock availability. If an item is unavailable, you will have the option to receive a refund or choose an alternative product.

7. Non-Returnable Items

The following items cannot be returned unless faulty or not as described:

  • Custom-made or personalised products.
  • Items that have been used, modified, or are not in a resalable condition.
  • Products with hygiene seals that have been removed or tampered with.

8. Cancellation of Orders

You have the right to cancel your order within 14 days of purchase. To cancel, contact us as soon as possible. If the order has already been dispatched, you will need to follow the returns process outlined above.

9. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us:

  • Address: Unit 16 Waterloo Court, Stalybridge, Cheshire, SK15 2BD
  • Phone: 07857 697453
  • Website: https://bajastore.co.uk